Terms of service
Terms of Service
Last updated: 3 October 2026
Welcome to Chosen Club.
These Terms of Service govern your use of the Chosen Club website and the purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. About Chosen Club
The website and online store are operated by Chosen Club.
If you have any questions regarding these Terms of Service, you can contact us at:
Email: info@chosenclub.co.uk
2. Eligibility
Our website and products are intended for customers aged 18 years or over.
By placing an order with Chosen Club, you confirm that you are at least 18 years old and legally capable of entering into a contract.
3. Products
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings.
All products are subject to availability.
We reserve the right to discontinue products or change product information, prices or availability at any time before an order is accepted.
Any such changes will not affect an order that we have already accepted, except where required by law.
4. Prices
All prices displayed on our website are shown in British pounds (£) unless otherwise stated.
The total price payable, including any applicable delivery charges, will be displayed before you complete your purchase.
We reserve the right to correct pricing errors before accepting an order.
If a product has been listed at an incorrect price due to an obvious error, we may contact you before processing the order and give you the option to continue at the correct price or cancel the order.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation email acknowledging that we have received your order.
This confirmation does not necessarily mean that your order has been accepted.
A contract between you and Chosen Club is formed when we confirm that your order has been accepted and the products have been dispatched, or otherwise in accordance with applicable law.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:
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The product is unavailable.
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There is an obvious pricing or product description error.
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We suspect fraudulent or unauthorised activity.
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We are unable to fulfil the order.
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We are required to do so by law.
If we cancel an order after payment has been taken, we will issue a refund for the amount paid.
6. Payment
We currently accept payments through Shopify Payments and the payment methods made available through Shopify Payments at checkout.
Payment must be completed when the order is placed.
We do not directly store your full payment card details.
Payment processing is handled through Shopify Payments and its relevant payment service providers.
7. Delivery
We currently deliver orders within the United Kingdom.
Orders may be delivered using Royal Mail or another appropriate delivery service where necessary.
Available delivery options, estimated delivery times and applicable delivery charges will be displayed during checkout.
We aim to dispatch orders within the timeframe stated on the website or at checkout.
Unless otherwise agreed with you, goods must generally be delivered within 30 days of the contract being entered into, in accordance with applicable UK consumer law.
Delivery times may occasionally be affected by circumstances outside our reasonable control.
8. Delivery Issues
If your order is delayed, damaged or appears to have been lost during delivery, please contact us at:
We will work with the relevant delivery provider to investigate the issue and take appropriate action.
Nothing in these Terms limits your statutory rights regarding goods that are not delivered as agreed or are lost or damaged before they reach you.
9. Returns and Refunds
Our returns and refunds are governed by our Refund & Returns Policy.
You may request a return within 30 days of receiving your order, subject to the conditions set out in that policy.
Customers are responsible for the cost of returning unwanted items under our voluntary 30-day return policy.
For hygiene reasons, underwear cannot be returned unless it is faulty, damaged or otherwise protected by your statutory rights.
Please refer to our Refund & Returns Policy for full details.
10. Statutory Consumer Rights
Nothing in these Terms affects your statutory rights under UK consumer law.
Where applicable, goods supplied by Chosen Club must be:
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Of satisfactory quality.
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Fit for their normal purpose and any particular purpose agreed with you where applicable.
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As described.
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In conformity with the contract.
If a product is faulty, damaged, incorrectly described or otherwise does not meet the requirements of applicable consumer law, you may have legal rights and remedies.
We will not attempt to exclude or restrict rights that cannot legally be excluded or restricted.
11. Your Right to Cancel
When purchasing goods online, you may have a statutory right to cancel your order without giving a reason within the applicable cancellation period under UK consumer law.
Where the statutory cancellation right applies, it is separate from Chosen Club's voluntary 30-day returns policy.
Certain products or circumstances may be excluded from statutory cancellation rights where permitted by law, including certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Further information about how to exercise your cancellation rights is available through our Refund & Returns Policy or by contacting:
12. Exchanges and Size Changes
Chosen Club does not offer direct exchanges.
If you require another size, you may return the original item in accordance with our Refund & Returns Policy and place a new order for the required size.
The cost of returning an unwanted item remains the customer's responsibility under our voluntary returns policy, subject to your statutory rights.
13. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Unless expressly stated otherwise:
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Promotional codes cannot be exchanged for cash.
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Promotional codes may be subject to specific terms.
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Only one promotional code may be used per order.
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We reserve the right to withdraw or amend promotions where permitted by law.
Specific promotional terms displayed at the time of the offer will take precedence where applicable.
14. Website Use
You agree not to misuse our website.
You must not:
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Attempt to gain unauthorised access to our website or systems.
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Introduce malicious software or harmful code.
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Use the website for fraudulent or unlawful purposes.
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Interfere with the operation or security of the website.
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Copy or reproduce website content for commercial purposes without our permission.
We may restrict or terminate access to our website where we reasonably believe that it is being misused or used unlawfully.
15. Intellectual Property
All content on the Chosen Club website, including but not limited to:
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Logos
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Brand names
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Product images
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Photographs
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Graphics
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Text
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Website design
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Videos
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Marketing materials
is owned by or licensed to Chosen Club or its relevant licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission, except where permitted by law.
16. Third-Party Services
Our website may use third-party services to provide functionality such as payment processing, delivery, advertising, email marketing, analytics or website infrastructure.
These services may have their own terms and privacy policies.
Third-party services currently used by Chosen Club may include Shopify, Shopify Payments, Meta, Klaviyo and Royal Mail.
17. Website Availability
We aim to keep the Chosen Club website available and functioning correctly.
However, we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for maintenance, security updates or other operational reasons.
18. Limitation of Liability
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under UK law.
This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to statutory consumer rights where such limitation would be unlawful.
Subject to the above, Chosen Club will not be responsible for losses that are not reasonably foreseeable or arise outside the normal scope of the contract, to the extent permitted by law.
19. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include, for example:
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Severe weather.
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Natural disasters.
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Strikes or industrial disputes.
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Delivery network disruptions.
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Government action.
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Internet or technology failures.
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Supplier disruptions.
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Other events that could not reasonably have been anticipated or prevented.
Where such an event occurs, we will take reasonable steps to minimise its impact on your order.
20. Complaints
If you have a complaint about an order, product or service, please contact us at:
We will aim to investigate your complaint and work with you to reach an appropriate resolution.
21. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products or applicable legal requirements.
The latest version will always be published on this page.
Changes will not affect rights or obligations that have already arisen under an existing order, except where required by law.
23. Governing Law
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer in the United Kingdom, nothing in these Terms affects any mandatory rights or protections that you are entitled to under applicable consumer law.
24. Contact Information
If you have any questions regarding these Terms of Service, please contact:
Chosen Club
Email: info@chosenclub.co.uk