Shipping policy
Shipping Policy
Last updated: 3 October 2026
At Chosen Club, we aim to make your shopping experience as simple and convenient as possible.
This Shipping Policy explains how your order is processed, dispatched and delivered within the United Kingdom.
1. Shipping Destination
Chosen Club currently ships within the United Kingdom.
We do not currently offer international shipping.
2. Processing Time
Once your order has been successfully placed and payment has been confirmed, your order will be prepared for dispatch.
Orders are generally processed within 1–3 business days.
During periods of high demand, promotional events or public holidays, processing may take slightly longer.
3. Delivery Time
Our estimated delivery time is:
6–14 business days
This timeframe begins once your order has been dispatched.
Delivery is carried out through Royal Mail or another appropriate delivery service.
Please note that delivery times are estimates and are not guaranteed delivery dates. Delays may occasionally occur due to circumstances outside our reasonable control, including postal delays, adverse weather, public holidays or other disruptions affecting the delivery network.
4. Free Shipping
Standard shipping is completely FREE on all Chosen Club orders within the United Kingdom.
There are no additional standard shipping charges added at checkout.
5. Order Tracking
Where tracking is available for your chosen delivery service, tracking information may be provided to you by email once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
6. Delivery Address
Please ensure that your delivery address is complete and accurate when placing your order.
Chosen Club cannot be responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that the address can be changed once an order has been processed or dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will investigate the delivery with the relevant delivery provider where necessary.
If an order is confirmed as lost or otherwise undelivered, we will take appropriate action in accordance with applicable UK consumer law.
8. Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and photographs showing the condition of the package and the product where appropriate.
We will assess the issue and provide an appropriate solution in accordance with your statutory rights.
9. Delivery Responsibility
Once your order has been dispatched, it is handled by the relevant delivery provider.
However, nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.
If goods are lost or damaged before they reach you, we will work with the relevant delivery provider to resolve the issue.
10. Contact Us
If you have any questions about shipping or your order, please contact us:
Chosen Club
Email: info@chosenclub.co.uk