Privacy policy
Privacy Policy
Last updated: 3 October 2026
At Chosen Club, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Chosen Club collects, uses, stores and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Chosen Club is responsible for the processing of your personal information.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: info@chosenclub.co.uk
2. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect the following information:
-
Full name
-
Billing and delivery address
-
Email address
-
Telephone number
-
Order details and purchase history
-
Payment and transaction information
-
Information you provide when contacting customer support
-
Information relating to returns, refunds or exchanges
-
Device and browsing information, where applicable
-
Information collected through advertising and marketing technologies
We only collect information that is reasonably necessary to provide our services and operate our business.
3. How We Collect Your Information
We may collect personal information:
-
Directly from you when you place an order.
-
When you contact us.
-
When you subscribe to our marketing communications.
-
Automatically when you browse our website.
-
Through third-party services that support our website, advertising and marketing activities.
4. How We Use Your Information
We may use your personal information to:
-
Process and fulfil your orders.
-
Process payments through Shopify Payments.
-
Arrange delivery of your order.
-
Communicate with you about your order.
-
Process returns and refunds.
-
Provide customer support.
-
Respond to enquiries.
-
Maintain and improve our website.
-
Prevent fraud and protect the security of our website.
-
Comply with our legal and regulatory obligations.
-
Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law.
-
Measure and improve the effectiveness of our advertising.
-
Understand how customers interact with our website and products.
5. Lawful Basis for Processing
Under applicable UK data protection law, we process personal information using the following lawful bases where appropriate:
Contract
We process information when it is necessary to fulfil a contract with you, such as processing and delivering an order, processing payments and handling returns.
Legal Obligation
We may process information when necessary to comply with legal or regulatory obligations, including accounting, tax, fraud prevention and consumer protection requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
This may include improving our website, preventing fraud, maintaining website security and understanding how our customers interact with our services.
Consent
Where required, we rely on your consent for certain marketing and other optional processing activities.
You can withdraw your consent at any time by contacting us or using the unsubscribe option provided in marketing communications.
6. Marketing Communications
If you subscribe to receive marketing communications from Chosen Club, we may use your email address to send you information about products, promotions, new collections and other updates.
We use Klaviyo to manage and deliver our email marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Unsubscribing from marketing communications will not affect transactional emails relating to orders, payments, deliveries or returns.
7. Meta Advertising
We use Meta advertising services, including Meta Pixel and related Meta technologies, to advertise Chosen Club and understand how visitors interact with our website.
These technologies may collect information about your browsing activity, interactions with our website and, where applicable, information relating to purchases and other events.
This information may be used to measure advertising performance, create relevant audiences and improve our advertising campaigns.
The information shared with Meta depends on the data-sharing settings configured on our Shopify store and the applicable Meta services.
You can manage certain privacy and advertising preferences through your browser, device and available privacy controls.
8. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our website, process orders and manage customer information.
Shopify may process personal information on our behalf in connection with services including website hosting, checkout, order management, payment processing and security.
Shopify may also process information for its own purposes in circumstances where it acts as an independent controller or business, depending on the services and settings used.
For more information about how Shopify handles personal information, please refer to Shopify's privacy information.
9. Payments
Payments on our website are processed through Shopify Payments.
We do not directly store your full payment card details.
Payment information is processed by Shopify Payments and its relevant payment service providers in accordance with their own privacy and security requirements.
10. Delivery
We may share the information necessary to fulfil your order with our fulfilment and delivery partners.
For orders delivered through Royal Mail, information such as your name, delivery address and contact details may be provided where necessary to arrange delivery.
Where our suppliers or fulfilment partners are responsible for dispatching an order directly to you, we may provide them with the information necessary to fulfil and deliver your order.
We only provide information reasonably necessary for these purposes.
11. Information Shared With Third Parties
Depending on how you interact with our website, your personal information may be processed by:
-
Shopify
-
Shopify Payments
-
Royal Mail and relevant delivery providers
-
Our product suppliers and fulfilment partners
-
Klaviyo
-
Meta and its advertising services
-
IT, hosting, security and technology providers
-
Professional advisers where reasonably necessary
-
Government, regulatory or law-enforcement authorities where required by law
We do not sell your personal information as a standalone product.
12. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
These safeguards may include adequacy regulations or approved contractual safeguards, depending on the circumstances of the transfer.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for longer where necessary to comply with accounting, tax, legal, fraud prevention or other regulatory requirements.
Marketing information will generally be retained until you unsubscribe or it is no longer reasonably necessary for the relevant marketing purpose.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights including:
-
The right to access the personal information we hold about you.
-
The right to request correction of inaccurate or incomplete information.
-
The right to request deletion of your personal information.
-
The right to request restriction of processing.
-
The right to object to certain processing.
-
The right to withdraw consent where processing is based on consent.
-
The right to data portability where applicable.
You can exercise your rights by contacting us at:
We may need to verify your identity before completing certain requests.
15. Right to Object to Direct Marketing
You have the right to object to the processing of your personal information for direct marketing purposes.
You can unsubscribe from our marketing communications at any time using the unsubscribe link included in our emails or by contacting:
16. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
17. Children's Privacy
Chosen Club is intended for customers aged 18 and over.
We do not knowingly collect personal information from individuals under the age of 18 for the purpose of making purchases through our website.
If you believe that someone under 18 has provided us with personal information, please contact us at:
18. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of our Shopify store.
Third-party services used by Chosen Club, including advertising and marketing services, may also use cookies or similar technologies where applicable.
You can manage available cookie and privacy preferences through your browser and, where provided, our website's privacy controls.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We recommend checking this page periodically for the latest version.
20. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we process your personal information, please contact us:
Chosen Club
Email: info@chosenclub.co.uk
21. Complaints
If you are unhappy with how we have handled your personal information, please contact us first at:
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information about making a complaint is available from the ICO.