Refund & Returns Policy

Last updated: 3 October 2026

At Chosen Club, we want you to be completely happy with your purchase. If you change your mind or your item isn't right for you, you can return eligible items within 30 days of receiving your order.

1. Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must:

• Be unworn and unused.

• Be in their original condition.

• Have all original tags and labels attached.

• Be returned in the original packaging where reasonably possible.

• Not show any signs of washing, damage, makeup, perfume, deodorant or other use.

For hygiene reasons, underwear cannot be returned or refunded, unless the item is faulty or was received damaged.

We reserve the right to refuse a return if the item does not meet these conditions.

2. How to Request a Return

To request a return, please contact us at:

Email: info@chosenclub.co.uk

Please include your order number and the reason for your return.

Once your return request has been approved, we will provide you with the relevant return instructions.

3. Return Shipping Costs

The cost of returning an item is the responsibility of the customer.

We recommend using a tracked delivery service when returning an item, as Chosen Club cannot be responsible for returns that are lost or damaged while being shipped back to us.

Original shipping costs are non-refundable unless the item received was faulty, damaged or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will determine whether it meets our return conditions.

If your return is approved, your refund will be issued to the original payment method used to place the order.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If your return does not meet our return conditions, we may be unable to issue a refund.

5. Exchanges & Size Changes

Chosen Club does not offer direct exchanges.

If you require a different size, please return your original item in accordance with this policy and place a new order for the size you require.

The return shipping cost remains the responsibility of the customer.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from the item you ordered, please contact us as soon as possible at:

info@chosenclub.co.uk

Please include your order number and, where appropriate, photographs showing the issue.

If the item is confirmed to be faulty, damaged or incorrect, we will provide appropriate instructions for returning the item and will arrange a suitable remedy in accordance with applicable UK consumer law.

7. Sale Items

Sale items are eligible for returns under the same conditions outlined in this policy, unless otherwise stated on the product page at the time of purchase.

8. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer protection law.

Where applicable, customers retain their legal rights in relation to faulty, misdescribed or otherwise non-conforming goods.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Chosen Club
Email: info@chosenclub.co.uk
Return address: C/Sevilla 14, 4 D. Burgos, Spain.

We will be happy to assist you with your return.